TERMS & CONDITIONS
Welcome to Florencewithmonica!
Please read these “Terms and Conditions” carefully as they contain important information about your legal rights and obligations.
Entrance fees, reservation fees for any church/museum/site or transportation are not included in my pricing. I will provide headsets, if required, for no extra charge.
I am open to customize any tour just for you. The described tours on the Site can be modified according to your needs or requests. Please contact me for more information about churches, museums and sites at
I am not responsible for tickets purchased by the client. Please remember to bring a valid ID or passport to prove age for teenagers and children under the age of 18. All students (age 18-26) must show a valid original student ID in order to receive the student rate.
I am available for you in case of difficulties in booking a museum without an additional charge. In case you prefer me to do the booking please note that I will have to ask you for some private information, including full name, e-mail, date of birth, credit card number, expiry date and the 3 number code. I will not for any reason use or store this kind of information and I will only employ it to book a museum ticket.
The time-frame of the tour is decided when a tour is booked. I am not responsible for a client’s late arrival. The tour descriptions are made to describe the tour and its sites. Due to logistics I might have to change the order of sites to visit but nothing will be skipped or shortened.
Monica Ruiz as a tour guide is not liable in respect of personal injury, loss, delay, inconvenience caused by natural disasters, or other events which are beyond my control. I am not responsible for any unexpected closure or strike of a church, museum or site. In that case I will provide an alternative.
PAYMENT
You will make payment of bookings by credit card, other form of payment available through the Site or as established by both parts.
CANCELLATION POLICY
To cancel or change a booking please write to::
100% refund up to 7 days before the start time of your tour. 50% refund up to 72 hours before the start time of your tour. No refund for tickets purchased.
COVID-19
Covid-19 safety regulations are constantly changing. Many museums and sites highly recommend the use of face masks even though it is not mandatory right now. Please bring a face mask if you do not think that you can keep a proper distance.